Terms of Use

Introduction

These Terms of Use govern your use of the rough-joist website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services.

Definitions

In these terms:

• "We," "us," "our" refers to rough-joist, a technology services company operating in the United Kingdom
• "You," "your" refers to the person or entity accessing our website or using our services
• "Website" refers to rough-joist.com and all associated pages
• "Services" refers to all technology services we provide, including consultation, installation, and support

Use of Our Website

Permitted Use

You may use our website to:

• Learn about our services and company
• Contact us with enquiries
• Access information about technology solutions
• Read our blog posts and resources

Prohibited Activities

When using our website, you must not:

• Use the website in any unlawful manner or for fraudulent purposes
• Attempt to gain unauthorised access to our systems or networks
• Introduce viruses, malware, or other harmful materials
• Collect or harvest data from the website using automated means
• Reproduce, duplicate, copy, or resell any part of our website without permission
• Misrepresent your identity or affiliation with any person or organisation
• Interfere with or disrupt our website or servers

Service Terms

Service Agreement

When you engage our services, we will provide you with a detailed proposal outlining:

• Scope of work to be performed
• Timeline and milestones
• Costs and payment terms
• Specific terms and conditions for your project

These project-specific terms supplement these general Terms of Use.

Pricing and Payment

Service prices are quoted in British Pounds (GBP) and are valid for 30 days unless otherwise stated. Prices listed on our website are indicative starting prices; actual costs depend on project specifics.

Payment terms will be specified in your service agreement. Generally:

• Smaller projects require payment upon completion
• Larger projects may be invoiced in stages based on milestones
• Late payments may incur interest charges as permitted by law

Changes to Service Scope

If you request changes to agreed services, we will provide a revised quote. Significant changes may affect timeline and cost. We will not proceed with changes until you approve the revised terms.

Cancellation

You may cancel services before work commences with written notice. If work has already begun, you will be charged for work completed and any non-refundable expenses incurred.

We reserve the right to cancel or suspend services if:

• You breach these terms or your service agreement
• Payment is overdue
• Circumstances beyond our control make completion impossible

Warranties and Guarantees

Service Warranty

We warrant that services will be performed with reasonable care and skill in accordance with industry standards. Our standard warranty covers workmanship for 12 months from completion.

Equipment and Products

Equipment we supply is covered by manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer defects or failures.

Warranty Limitations

Our warranty does not cover:

• Damage caused by misuse, accidents, or unauthorised modifications
• Normal wear and tear
• Problems arising from failure to follow maintenance recommendations
• Issues caused by third-party products or services
• Force majeure events beyond our control

Liability

Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from our services or website shall not exceed the amount you paid us for the specific service giving rise to the claim.

Excluded Losses

We are not liable for:

• Indirect or consequential losses
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of anticipated savings
• Damage to reputation

Exceptions to Limitations

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

Intellectual Property

Website Content

All content on our website, including text, graphics, logos, and design, is our property or used with permission. It is protected by copyright and other intellectual property rights.

You may view and print content for personal reference but may not reproduce, distribute, or use it commercially without our written permission.

Service Deliverables

Upon full payment, you own the equipment and installations we provide. However, any custom software, configurations, or documentation we create may contain our intellectual property, which we license to you for use with the installed system.

Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy and UK data protection legislation. By using our services, you consent to such processing as described in our Privacy Policy.

Third-Party Links and Services

Our website may contain links to third-party websites or references to third-party products. These are provided for convenience only. We do not endorse and are not responsible for the content, privacy practices, or reliability of third-party sites or products.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these terms
• Your violation of any law or third-party rights
• Your misuse of our services

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labour disputes
• Failure of suppliers or utility providers
• Technical failures beyond our control

Dispute Resolution

Complaints

If you're dissatisfied with our services, please contact us promptly at [email protected]. We will investigate and attempt to resolve complaints within 14 days.

Negotiation

Before pursuing formal legal action, both parties agree to attempt to resolve disputes through good-faith negotiation.

Alternative Dispute Resolution

If negotiation fails, we may agree to mediation or another form of alternative dispute resolution before resorting to court proceedings.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary whilst the remainder of these terms remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and rough-joist regarding your use of our website and services.

Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative.

Assignment

You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a successor in the event of a business transfer.

Updates to These Terms

We may update these Terms of Use periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated via email to existing clients or prominently displayed on our website.

Your continued use of our website or services after changes take effect constitutes acceptance of the revised terms.

Contact Information

For questions about these Terms of Use, please contact us:

rough-joist
142 Kingsland Road
London E2 8DY
United Kingdom
Email: [email protected]