Get in Touch
We're here to answer your questions and discuss your project.
Contact Information
Office Address
142 Kingsland Road
London E2 8DY
United Kingdom
Office Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Emergency Support
For existing clients with active support contracts, emergency assistance is available outside office hours via our priority support email.
Visit Our Office
We welcome visitors to our office, though we recommend scheduling an appointment to ensure someone is available to assist you properly. Our location on Kingsland Road is easily accessible by public transport.
Directions
By Underground: The nearest station is Hoxton (Overground), approximately 5 minutes walk. Alternatively, Old Street (Northern Line) is a 12-minute walk.
By Bus: Routes 67, 149, 242, and 243 all stop nearby on Kingsland Road.
By Car: Limited street parking is available, subject to local restrictions. We recommend checking current parking regulations before visiting. The nearest car park is on Cremer Street.
What to Expect
Our office includes a small showroom where you can see examples of smart home technology, network equipment, and custom workstations we've built. This can be helpful if you're planning a project and want to understand the options available.
About rough-joist
We specialise in making technology work seamlessly in homes and businesses across the UK. Since 2014, we've completed over 850 installations, from simple smart home setups to complex commercial network infrastructure.
Our team brings together expertise in home automation, network engineering, custom computing, and user experience design. What sets us apart is our commitment to practical solutions that genuinely improve your daily life rather than adding unnecessary complexity.
We work with clients across Greater London and the surrounding counties, serving residential properties, small businesses, creative professionals, and commercial spaces. Whether you're planning a comprehensive smart home installation or need guidance on a specific technology challenge, we're equipped to help.
Working With Us
Initial Consultation
Most projects begin with a consultation where we discuss your needs, assess your space, and provide recommendations. For straightforward queries, this can often be handled via email. More complex projects benefit from an in-person or video meeting.
Response Times
We aim to respond to all enquiries within one business day. During busy periods this may extend to two days, but we'll acknowledge your message and provide an expected response timeframe.
Project Scheduling
Our availability varies based on current workload and the scope of your project. Smaller installations can typically be scheduled within two to three weeks, whilst larger projects may require four to six weeks lead time. We'll provide specific scheduling information after our initial consultation.
Service Area
We regularly work throughout Greater London and the surrounding counties including Hertfordshire, Essex, Surrey, and Kent. For projects outside this area, we can discuss remote consultation services or recommend trusted partners in other regions.
Common Questions
Describe what you're trying to achieve rather than focusing on specific products or technical details. Information about your property type, current technology setup (if any), and approximate budget helps us provide more relevant recommendations. If you have a timeline in mind, mention that as well.
Brief consultations via email or phone are complimentary. If you require an in-depth on-site assessment or extended consultation session, we charge our standard consultation rate, which is credited towards your project if you proceed with us.
We can connect you with previous clients who have agreed to serve as references. We respect client privacy, so we only share contact details with explicit permission from both parties.
That's perfectly normal and exactly why consultation services exist. Explain what problems you're experiencing or what you'd like to accomplish, and we'll help identify the most appropriate solutions. Many clients come to us with general goals rather than specific technical requirements.
Saturday installations can be arranged, though we charge a small premium for weekend work. Evening appointments are occasionally available by special arrangement. We're flexible when possible to accommodate your schedule.
Yes, we offer troubleshooting and support services for existing technology setups, even if we didn't perform the original installation. Contact us with details about the issue you're experiencing, and we'll let you know how we can help.
Privacy & Data Protection
When you contact us, we collect only the information necessary to respond to your enquiry and provide our services. We never share your details with third parties for marketing purposes, and we handle all client information in accordance with UK data protection regulations.
For complete details on how we handle your information, please review our Privacy Policy and GDPR pages.