Privacy Policy

Introduction

rough-joist respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

We operate in accordance with UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

• Your name and contact details including email address and postal address
• Information about your property or business premises
• Details about technology equipment you own or wish to purchase
• Communication preferences
• Payment information when you engage our services

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

Information From Third Parties

Occasionally we receive information from partners or suppliers when coordinating installations or warranty services. We only accept such information when it has been shared appropriately and lawfully.

How We Use Your Information

We use collected information for these purposes:

• Responding to your enquiries and providing requested information
• Delivering our services including consultation, installation, and support
• Processing payments and maintaining financial records
• Communicating about appointments, project updates, and service matters
• Improving our website and services based on usage patterns
• Complying with legal obligations including warranty requirements
• Preventing fraud and maintaining security

Legal Basis for Processing

We process your personal data under these legal bases:

• Contract performance: Processing necessary to deliver services you've requested
• Legitimate interests: Operating our business, improving services, and preventing fraud
• Legal obligation: Retaining records for tax and warranty purposes
• Consent: Marketing communications, where you've opted in

Information Sharing

We do not sell or rent your personal information. We share data only in these circumstances:

• Service providers: Third parties who assist with payment processing, accounting, or technical infrastructure
• Equipment suppliers: When managing warranties or technical support for installed equipment
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In the event of a merger, acquisition, or sale of assets

All third parties who receive your information are contractually obligated to protect it and use it only for specified purposes.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Client records are maintained for seven years after project completion for warranty and legal purposes
• Financial records are kept for six years to comply with tax legislation
• Marketing consent records are retained until you withdraw consent
• Website analytics data is retained for two years

After these periods, we securely delete or anonymise your information.

Your Rights

Under data protection legislation, you have these rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Request limitation on how we use your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Revoke consent for marketing or other consent-based processing

To exercise these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your information:

• Encrypted data transmission and storage
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection requirements

Whilst we take security seriously, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

Cookies and Tracking

Our website uses cookies to improve functionality and analyse usage. For detailed information about cookies we use and how to manage them, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Transfers

We primarily process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to existing clients or prominently displayed on our website. The date at the top of this policy indicates when it was last revised.

Contact Information

For questions about this privacy policy or to exercise your data protection rights, contact us:

Email: [email protected]
Address: 142 Kingsland Road, London E2 8DY, United Kingdom

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk